Returns & Exchanges
At Ozzie Collectables, we strive for 100% customer satisfaction and offer a straightforward return process for items that are damaged, faulty, or incorrectly supplied. All return requests must be initiated within 30 days of receipt to ensure your collection remains in pristine condition.
Contact Support
Email our customer service team with your order number and clear photos of the item and its packaging to initiate a return request.
Review Approval
Our team will assess your claim within 2-3 business days and provide a Return Merchandise Authorization (RMA) if the criteria are met.
Secure Packaging
Carefully pack the item in its original box with protective bubble wrap to prevent any further damage during the transit back to our warehouse.
Receive Refund or Exchange
Once we receive and inspect the returned goods, we will process your choice of a full refund, store credit, or a replacement item.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing